Jackoatsmon's Blog

November 12, 2011

My Favourite Bookstore

Filed under: Service — jackoatsmon @ 2:59 am

I have been going to the same second-hand bookstore regularly for than twenty years now and had always liked the collection of books that they had as well as the knowledgeable and friendly staff that they had there.  The first major change they had was when the person that served as the face of the store left after selling the bookstore to another company.  While I missed her friendliness and her vast knowledge of the books she had, she was replaced by a team that was also friendly and knowledgeable.  More recently, the shop was relocated to a more up market shopping mall.  This took away the comfort of the familiar as the layout of the books had changed.  A more serious change, to me, was the fact that all of the existing team had disappeared.  While the new staff at the store were pleasant enough, I did not know them and they did not know me.  As a result, they were not able to make any recommendations on what books were available and did not engage in any small talk.  This is not usually important to me as I normally just go to a shop, buy what I want and leave.  This was different as I had grown up with the store and made connections with the people there.  They had bothered to note what I liked to read and would make recommendations and call me up to let me know when the books I liked arrived and offer to set them aside for me.  They recognised my family as well and would ask about them when I went to the store.  While I have kept going back to the store, I realised that I did not enjoy my visits as much.

I learnt that one of the old team was working at a another bookstore and promised that I would go down to take a look.  I finally made it down yesterday after a long time.  I was very pleasantly surprised to see the whole team there.  They still remembered me and it was like meeting old friends again.  They still remembered what I liked and asked about my family as well.  I will have problems making it down to the shop regularly as they do not open on Sundays but knowing that everyone on the team is there makes me determined to try to do so.  The shop may not have as big a collection as my previous place but I am confident that they will have the books I like and the warmth and service means a lot more to me.

For those who like books and enjoy good and knowledgeable service, I would suggest paying them a visit.  They are located at the ground floor of Hitachi Tower, Collyer Quay.  They have a basic information website located at www.preciouswords.com.sg.

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